Use one of the other sections in this document that matches
the mouse problem. Then, if the problem continues, refer to the HP support
document Troubleshooting
Wireless Keyboards and Optical Mice
for further troubleshooting.
Making the mouse cursor faster, more
visible, or click better
The mouse settings are adjusted in Windows. For more
information, refer to one of the following HP support documents depending on
what version of Windows you are using:
The mouse pointer stops moving
periodically, only moves in one direction, or moves erratically
If the mouse moves erratically, the mouse needs cleaned or
should be used on a different surface.
If you have an optical mouse
, clean the small plastic lens on the underside of the mouse with a damp
cloth or cotton swab. If you are using the mouse on a glossy surface, use
a mouse pad.
If you have a rollerball-style
mouse , clean the rollerball and rollers. For more information, refer
to the HP support document Cleaning your Desktop PC
.
Moving the mouse does not move the pointer
Perform the following steps, in order, until a solution is
found:
NOTE:
This document does not cover DOS.
Mice are not compatible with DOS unless a special driver is used.
If the mouse is a PS/2 Mouse
(the round connector on the end of the cable), make sure the mouse is
connected to the mouse port, not the keyboard port. The colors of the
cable plugs and the colors of the connector labels should match. Reconnect
the mouse and keyboard cables only when the computer is off.
With the computer off, connect
a regular PS/2 or serial mouse in place of the scroll mouse to see if
there is something wrong with the computer or the identification of the
mouse. If the regular mouse is not found or does not work, then the issue
is not with the mouse but with serial or PS/2 port. If the mouse works properly
after the computer is turned on, then continue using the following step.
Try the mouse in another PC
with Windows. If the mouse fails, it is probably bad and should be
replaced.
